viagogo Entertainment Inc., viagogo GmbH, MeTicketing, Inc. (“MeTicketing”) and their affiliates (collectively, “we” or “us”) respect your privacy. We want you to be informed and empowered with respect to your privacy when you use our services. Please read this Privacy Policy carefully. Together with our User Agreement and the Cookies Policy, this Privacy Policy sets out our views and practices regarding your personal information and the rights you have in relation to your personal information. This Privacy Policy describes our practices in connection with information that we collect through:
Websites operated by us from which you are accessing this Privacy Policy (the “Websites”); Software applications made available by us for use on or through computers and mobile devices (the “Apps”); Our social media pages that we control from which you are accessing this Privacy Policy (the “Social Media Pages”); HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and Offline business interactions you have with us.
Collectively, we refer to the Websites, Apps, Social Media Pages, emails, and offline business interactions as the “Services.” The data controller of your personal information is MeTicketing Inc. of 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801, USA and viagogo GmbH of Rue Du Commerce 4, 1204 Geneva, Switzerland. We use your information as further explained in this Privacy Policy. We do so jointly with viagogo Entertainment Inc. of 1209 Orange Street, Wilmington DE 19801, USA.
The representative in the European Union (EU) for MeTicketing, viagogo GmbH and viagogo Entertainment Inc. is VGL Support Services Ireland Limited, and for further information about our use of your personal information, or your rights under data protection law, please contact us via privacyrequest@orders.viagogo.com. Note: we won't respond to emails sent to this email address that are not related to your privacy rights. For other enquiries, please contact customer services here.
If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, please see our U.S. Privacy Addendum below for more information about how we handle your personal information and how to exercise your privacy rights.
We and our service providers use personal information for the following purposes: Providing the functionality of the Services and fulfilling your requests. To provide the Services’ functionality to you, such as arranging access to your registered account, enabling you to purchase tickets, managing your relationship with us, and providing you with related benefits, special promotions, or customer service; To respond to your inquiries and fulfil your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services. To complete your transactions, process returns and exchanges, verify your information, and provide you with related benefits, special promotions, or customer service. To send administrative information to you, such as changes to our terms, conditions, and policies. To allow you to send messages to another person through the Services if you choose to do so. We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation. Communicating with you, providing you with our newsletter and/or other marketing materials, and facilitating social sharing. To send you marketing related emails, with information about our services, new products and other news about our company. To poll your opinions through surveys or questionnaires. To contact you about public policy matters, or other current events, related to your ability to use our Services. This could include an invitation to join a petition, letter writing, call or other sort of public policy related campaigns. To communicate with you by telephone, mail, email, text (SMS) message, instant messaging or other electronic means, consistent with applicable law. We may use autodialed or pre-recorded calls and text messages as described in our User Agreement and as authorized by applicable law. Message and data rates may apply. To facilitate social sharing functionality that you choose to use. We will engage in this activity with your consent or where we have a legitimate interest. Initiation, administration and execution of contracts with suppliers, subcontractors or other contractual partners To open, manage and terminate the contractual relationship. To provide and demand contractual services. To enforce legal claims arising from contracts (debt collection, legal proceedings, etc.). oFor accounting. We engage in these activities to manage our contractual relationships, to comply with a legal obligation, and/or based on our legitimate interest. Analyzing personal information for business reporting and providing personalized services. To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services. To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers, coupons, discounts and special promotions tailored to your interests. To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you. We will provide personalized services based on our legitimate interests, and with your consent to the extent required by applicable law. Allowing you to participate in sweepstakes, contests or other promotions. We may offer you the opportunity to participate in a sweepstakes, contest or other promotion. Some of these promotions have additional rules containing information about how we will use and disclose your personal information. Please read those additional rules before choosing to participate. We use this information to manage our contractual relationship with you. Aggregating and/or anonymizing personal information. We may aggregate and/or anonymize personal information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual. Accomplishing our business purposes. For data analysis, for example, to improve the efficiency of our Services. For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements. For fraud prevention and detection and fraud security monitoring purposes, for example, to verify your identity as part of our identity authentication process, to comply with our legal or regulatory requirements, and to detect and prevent cyberattacks or attempts to commit identity theft. For training and quality purposes and for the purposes of investigating any complaint you may make, or as evidence in any dispute or anticipated disputes between you and us. For developing new products and services. For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures. For identifying usage trends, for example, understanding which parts of our Services are of most interest to users. For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users. For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests. We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest. We also use technology to help validate your transactions and keep our service safe We employ technology to analyse transactions you enter into against the information we collect from you or from third parties about you, such as from where you ordinarily use our service, at what times, and other characteristics specific to how you use our services. The technology is aimed to help us identify unusual or suspicious transactions in order to detect and prevent fraud. This means that an attempted transaction may be marked as suspicious, unusual or otherwise out of the ordinary, as a result of which your transaction may be declined. Where you are encountering that your validly executed transaction is declined, you can always contact customer service who will help you validate your current and futures transactions. If you have any questions about our tool and how it relates to any of your personal information processed, you can contact us via privacyrequest@orders.viagogo.com.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). For more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/.
We share your information with the following third parties: Our affiliates (including our subsidiaries), for the purposes described in this Privacy Policy. Other users and ticket sellers in order to enable them to verify your identity and/or provide you with tickets you have bought through our Services (e.g. for the purposes of posting your tickets to you). Buyers may see information about the seller in certain cases, e.g. where included as a return address on the ticket shipment. Our business partners, financial institutions, and credit agencies, consistent with applicable law. Partner teams, venues, artists, leagues or other third parties involved in the event for which you sell or buy a ticket. Our third party service providers, to facilitate services they provide to us, such as website hosting, data analysis, payment processing, order fulfilment, return authorization, fraud prevention, information technology and related infrastructure provision, customer service or related benefits (including special promotions), email delivery, auditing, and other services. Third party sponsors of sweepstakes, contests, and similar promotions. By using the Services, you may elect to disclose your personal information. When you connect your Services account to your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy policy.
We also use and disclose your personal information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so: To comply with applicable law and regulations. This may include laws outside your country of residence. To cooperate with public and government authorities. To respond to a request or to provide information we believe is necessary or appropriate. These can include authorities outside your country of residence. To cooperate with law enforcement. For example, when we respond to law enforcement requests and orders or provide information we believe is important. For other legal reasons. To enforce our terms and conditions; and To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others. In connection with a sale or business transaction. We have a legitimate interest in disclosing or transferring your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information. Some countries outside of the European Economic Area (the “EEA”), the UK and Switzerland are recognized by the European Commission, the UK government or the Federal Data Protection and Information Commissioner or the Federal Council (as applicable), as providing an adequate level of data protection according to EEA standards (the full list of these “specified countries” is available here (EEA) and here (UK); for Switzerland the list can be found in Annex 1 of the Ordinance on Data Protection). The UK and Switzerland recognize the EEA and the specified countries as providing an adequate level of data protection according to UK and Swiss standards and vice versa. For transfers from the EEA, the UK or Switzerland to countries not considered adequate by the European Commission, the Federal Data Protection and Information Commissioner or the Federal Council or the UK government (as applicable), we have put in place adequate measures where necessary, such as the standard contractual clauses adopted by the relevant authority to protect your personal information, unless we can rely on a legal derogation. You may obtain a copy of these measures by contacting us in accordance with the “Contacting Us” section below.
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include: The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services); Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
We seek to use reasonable organizational, technical and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
The Services may provide functionality allowing you to make payments to us using third-party payment services with which you have created your own account. When you use such a service to make a payment to us, your personal information will be collected by such third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your personal information.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.